The Company has developed numerous Key Performance Indicators (KPI’s) that transcends throughout the business with the aim of promoting and measuring continual improvement on an ongoing basis.

These KPI's include:

• Report quality

• Inspection timings

• Production of observations and report following an inspection

The Company believes that its clients should receive the best possible “value for money” service without compromising its quality operation.

CTEK Marine Carries out a full review of the performance on KPI’s, effectiveness of Company procedures, client and consultant feedback, budgeting for projects, new business and changing business needs, manning requirements.